Terms of service

Last Updated: November 25, 2025

Welcome to General Households. By accessing or using our website, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before using our website or placing an order.

1. General Terms

By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

We reserve the right to update, modify, or replace these Terms of Service at any time without prior notice. Continued use of the website following any changes constitutes acceptance of those changes.

2. Products & Pricing

All prices displayed on our website are listed in GBP (£).

We make every effort to ensure product descriptions, pricing, and availability are accurate. However, errors may occasionally occur, and we reserve the right to correct any errors, update information, or cancel orders if necessary.

We also reserve the right to limit or refuse orders at our discretion.

3. Shipping & Delivery

Orders are generally processed within 1–3 business days.

Delivery times are estimates only and may vary depending on location, courier services, and other external factors. We are not responsible for delays caused by circumstances outside our control.

4. Returns & Refunds

We offer a 30-day return policy on eligible items returned in their original condition.

If you receive a damaged or incorrect item, please contact us as soon as possible so we can assist you promptly.

For more information, please refer to our Refund Policy.

5. Payments & Security

We use secure and encrypted payment methods to help protect your payment information.

We do not store your full payment card details on our servers.

6. Intellectual Property

All content on this website, including logos, images, text, graphics, product descriptions, and design elements, is the property of General Households and may not be copied, reproduced, or used without permission.

7. Limitation of Liability

General Households shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services.

Our total liability shall not exceed the amount paid for the purchased product.

8. Governing Law

These Terms of Service are governed by and interpreted in accordance with the laws of the United Kingdom.

9. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Email: Contact@generalhouseholds.com